Terms & Conditions

Introduction

The cool-science.online website is owned and operated by MAD Nuclear Scientists Ltd
In the various documentation on this website the following terms shall have the following meanings:

• ‘Seller’, ‘Company’ and or 'us' means MAD Nuclear Scientists Ltd
• ‘Buyer’, ‘Customer’ and or 'you' means any legal person or body corporate whose Order is accepted by the Company
• ‘Contract’ means any contract for the supply of Goods by the Company to the Customer
• ‘Goods’ and or 'products' means any goods forming the subject of this contract including parts and components of or materials incorporated in them

The purchase of products from this website is governed by these terms and conditions. By submitting an order, you agree to the Company’s terms and conditions, which are based upon current main online shopping regulations. Please read them carefully as they contain important information. The Company reserves the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

These terms and conditions combined with the Company's Privacy Policy, Cookie Policy and Website Disclaimer (all available through this website) constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between the Customer and the Company whether written or oral.

Company Details

Details for MAD Nuclear Scientists Ltd can be found on the About Us page

To contact us please use our Contact Us page

Copyright notice

cool-science.online is owned and operated by MAD Nuclear Scientists Ltd
No part of this website or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of MAD Nuclear Scientists Ltd.

All products designed and manufactured by MAD Nuclear Scientists Ltd remain the intellectual property of MAD Nuclear Scientists Ltd. To request permission to use ny part of this website or images designed by MAD Nuclear Scientists Ltd please contact info@cool-science.online

Other manufacturer’s products listed on this site remain the intellectual property of those manufacturers and MAD Nuclear Scientists Ltd has obtained permission to use images of such products

Copyright © MAD Nuclear Scientists Ltd 2021
All Rights Reserved

Electronic Communications

The Company may communicate with its Customers by e-mail or by posting notices on its website. For contractual purposes, the Customer consents to receive communications from the Company electronically, and in doing so agrees that all agreements, notices, disclosures and other communications that the Company provides electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.
The Company cannot guarantee the durability of emails once they have left its system.

Colours and Images

All colours and images depicted on the site are representative only, colour variations in print, photography, monitor settings, and graphics cards may affect the look of a product or colour - please note that all colours are reproduced as a guide only.
Colour variations may also occur when printing/reprinting Goods and between the first and last part of any single print run. These variations can occur for many reasons beyond the Company’s control. They include paper stock variations (e.g. pulp density or grain differences); substrate variations; temperature and humidity variations and many others. The Company specifically exclude refunds where the colours between an existing batch of printed items do not exactly or closely match the colours of the reprinted items supplied. These variations between batches usually occur due to paper stock, ink colour fastness and substrate variations. They may also be due to the natural variations stated earlier.

Prices and Availability

All Goods are subject to availability and the Seller will endeavor to inform the Customer of any items that are unavailable as soon as possible.
All prices shown £ in this website are in British Pounds (GBP) and the Company only accept payments in this currency.
The prices for Goods and postage are inclusive of VAT for the UK except where this is explicitly stated; the Seller reserves the right to amend prices without notice otherwise stated.

Payments

All online payments are processed through a Payment Services Provider. The Seller does not store any card details.
The prices for Goods and postage are inclusive of VAT for the UK, except where this is explicitly stated; the Seller reserves the right to amend prices without notice otherwise stated.
The displayed price on the order confirmation is the total amount in British Pounds (GBP) that the Buyer will pay.

Delivery, Returns and Refund Policy

Delivery

Unless otherwise and previously agreed in writing (on each occasion) between the Seller and Buyer, acceptance by the Buyer of goods which have been ordered shall occur upon delivery, or attempted delivery, to the Buyer.
If the Buyer fails to take delivery, the Seller is entitled to consider the order cancelled and charge a re-stock fee, or if agreed in writing the Seller may redeliver, but is entitled to charge a re-delivery fee.
Any date of delivery given by the Seller to the Buyer shall be an estimate date only and while the Seller will endeavour to comply with such date the Seller shall not be responsible for late delivery.

All items are either posted via Royal Mail or shipped by courier. Within the UK, please allow 14 days from the time of your order for delivery (although deliveries are most often made before this time). International deliveries may take considerably longer. The Seller has absolutely no control over any country’s customs/border controls or postal system or how long items may be in their system. The Buyer should also check if there are any issues with their area/country postal system which may cause additional delays (such as industrial action or adverse transport/weather conditions) and keep in mind that at busy times it can take even longer for post to arrive for example around Christmas and other holiday periods.

Without prejudice to the generality of the foregoing the Seller shall not be liable for late delivery or failure to deliver through any cause which is beyond the reasonable control of the Seller.
Where the Seller offers goods for next day delivery this is on the assumption that the goods are normally held in stock. If at any time a next day delivery order is placed by the Buyer, but the goods are not available for whatever reason, the Seller shall notify the Buyer, and rearrange delivery and offer to dispatch on a next day basis at the earliest available opportunity.
The Company may at its discretion deliver the Goods by instalments in any sequence.
Where the Goods are delivered by instalments, no default or failure by the Company in respect of any one or more instalments shall vitiate the Contract in respect of the Goods previously delivered or undelivered Goods.
Risk in the Goods is passed when they are delivered to the Customer.

Customs

When ordering products from MAD Nuclear Scientists Ltd for delivery outside of the UK, the Customer may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance MUST be borne by the Customer/Recipient; the Company have no control over these charges. Please DO NOT ask us to falsify Customs declaration forms (by putting less value on for instance) as we will not do so!

Customs policies vary widely from country to country, so the Customer is responsible for contacting their local customs office for further information. Additionally, the Customer will also be considered the importer of record and is solely responsible for complying with all laws and regulations of the country in which they are receiving the products. Customer privacy is important to MAD Nuclear Scientists Ltd and we would therefore like to inform all international Customers to be aware that cross-border deliveries are subject to opening and inspection by Customs authorities.

Customs are perfectly within their rights to open any packages and inspect them and the Seller has absolutely no control over any country’s customs/border controls or postal system or how long items may be in their system. Some country’s border control/customs can take up to 45 days to clear items.

Delivery Problems / Re-Delivery

It is assumed that if the Buyer has placed an order online for delivery, the Buyer will be responsible for any arrangements needed to be able to receive their order. If a re-delivery is booked with the Seller’s courier Company by the Buyer, and the Buyer is then unavailable, the Seller is charged for a non-delivery. In this instance the Seller reserves the right to reclaim any such charges from the Buyer. Repeated attempts will also be charged.
Any dates quoted by the Company for the delivery of the Goods are approximate only and shall not form part of the Contract and the Customer acknowledges that in the performance expected of the Company no particular regard has been paid to any quoted delivery or performance dates.
The Company shall not be liable for any penalty, loss, injury, damage or expense arising from any delay or failure in delivery or performance from any cause at all nor shall any such delay or failure entitle the Customer to refuse to accept any delivery or performance of or repudiate the Contract.

Order Cancellation

The Customer is entitled to cancel their order at any time prior to dispatch provided the Customer notifies the Company by email to info@cool-science.online Any refund will be made via our Payment Services Provider. The Company reserves the right to charge a £1.00 admin fee for refunds to cover bank charges and administration costs.
Should the items be already dispatched (items are normally dispatched within 24 hrs of order), the Customer is entitled to cancel their order at any time up to within 14 days from date of delivery provided the Customer notifies the Company by email to info@cool-science.online within this period.
In this instance, due to the nature of the goods, all items MUST be returned unused, in the condition to which they were received and in their original packaging. The Customer is responsible for postage for any returned items. The Company strongly recommend that the Customer obtain proof of postage for any returned item.

The Customer should NOT return any item before contacting the Company as unsolicited returns will not be refunded. A return address will be provided by the Company where a return is agreed.

The Customer will be liable for any postage costs incurred as a result of returning items to the Company. A refund can only be given less a re-stocking fee of £1 or 10% of the net invoice price of the item(s) (whichever is the greater), provided items returned and on inspection are in perfect condition.
If an order was shipped using a free or reduced cost delivery offer, the net cost to the Company of the delivery will be deducted from the refunded amount. The Company will also deduct from the refund any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
Any refund will be made within 14 days of receipt of the returned goods to the Company and will be refunded to via our Payment Services Provider.

Damaged Items

Very rarely, an item may be damaged on route to the Customer; in this instance the Customer should contact the Company. The Company will only accept claims for damage within 7 days of receipt. In the instance of all deliveries made by Royal Mail where there is no signature required on delivery, it will be assumed that it takes no more than 5 working days for a packet / parcel to arrive, the Seller will therefore allow 12 days from the date of dispatch for claims to be made. In the case of Royal Mail and Courier deliveries where a signature is required on delivery, the Seller will count 7 days from the date that the order is delivered. Any box that arrives damaged can be signed for as such and retained for reporting within 7 days or alternatively the goods can be refused and subsequently returned to the Company.
Claims must be made within the period outlined above to the Company by email to info@cool-science.online NO claims will be accepted outside these times. The Customer must keep all original packaging for possible return to the Seller. The Customer should NOT return any item before contacting the Company as unsolicited returns will not be refunded.

In the unlikely event of an item arriving broken, the Customer should NOT dispose of it, or its original packaging.

The Company will NOT replace any item for which it cannot be either supplied a photograph or have returned.

Claims Notification

Any claim that Goods have been delivered damaged, are not of the correct quantity or do not comply with their description shall be notified by the Customer to the Company within the periods outlined above.
The Company shall be afforded reasonable opportunity and facilities to investigate any claims made under this condition and the Customer shall if so requested in writing by the Company, promptly return any Goods the subject of any claim and any packing materials securely packed to the Company for examination. The Customer will be liable for any postage costs incurred as a result of returning items to the Company.
Notification of Breakage Claims, Incorrect Orders and Goods Not Received should be made by email to info@cool-science.online and it should be made clear if replacements or a refund are required. Once these conditions have been met the Company's obligation will be to issue replacement goods for non-deliveries and damaged goods. Refunds are at the discretion of the Company.
The Company shall have no liability with regard to any claim in respect of which the Customer has not complied with the claims procedures in these conditions.

Scope of Contract

Under no circumstances shall the Company have any liability of whatever kind for:

• any defects resulting from wear and tear, accident, improper use by the Customer or use by the Customer except in accordance with the written instructions or advice of the Company or the manufacturer of any Goods
• any Goods which have been adjusted, modified or repaired except by the Company
• the suitability of any Goods for any particular purpose or use under specific conditions whether or not the purpose or conditions were known or communicated to the Company
• any descriptions, illustrations, specifications, figures as to performance, drawings and particulars of weights and dimensions submitted by the Company or contained in the Company’s website, price lists or elsewhere since they are merely intended to represent a general idea of the Goods and not to form part of the Contract or to be treated as representations
• any technical information, recommendations, statements or advice furnished by the Company, its servants or agents not given in writing in response to a specific written request from the Customer before the Contract is made; or
• any variations in the quantities or dimensions of any Goods if the variation or substitution does not materially affect the characteristics of the Goods and the substituted materials or components are of a quality equal or superior to those originally specified.

Customer Liabilities

Customer Account

The Customer is responsible for maintaining the confidentiality of their account and password and for restricting access to their computer, and to the extent permitted by applicable law agrees to accept responsibility for all activities that occur under the Customer’s account or password. The Customer should inform the Company immediately if their account or password is likely to be used in an unauthorised manner. The Customer is responsible for ensuring that their details are correct and complete, and for informing the Company of any changes to that information.

Age Restriction

Goods will only be sold to people over the age of 18. The buyer acknowledges that they are over the legal age in their country or territory required to buy or handle any goods supplied. It is the Buyer’s responsibility to satisfy themselves of their legal entitlement to buy and use the Goods before purchase.

Claims and Returns

The Customer is responsible for notifying the Company of any issue in the manner and timeframe as laid out in the Delivery, Returns and Refund Policy section of these terms.
The Customer will be liable for any postage costs incurred as a result of returning items to the Company. The Company strongly recommend that the Customer obtain proof of postage for any returned item. The Customer should NOT return any item before contacting the Company as unsolicited returns will not be refunded. A return address will be provided by the Company where a return is agreed.

Special Circumstances

Due to the nature of some of the Goods on this website the Company work with authorities including the Police, the Home Office and HM Customs and Excise to restrict chemicals wherever necessary. If there is any suspicion that the Customer, be they commercial or private, may be using products for illicit purposes the Company will report all instances to the relevant authority.
The distinctive three-leaved ‘trefoil’ symbol is an internationally recognised warning sign for the presence of radioactive materials. Misuse of these signs - on discarded boxes or containers, for example - might cause concern and could result in a false alarm or 'NAIR’ alert (National Arrangements for Incidents Involving Radioactivity). The Customer is solely responsible for ensuring such misuse does not occur. Trefoil symbols may be used for decoration in the Customers home etc., but they should NEVER be attached to objects or anything in public view that could be mistaken for a container of radioactive materials. These conditions also apply to all other types of warning symbols used as decoration on products.
The Company will accept NO responsibility or liability where the Customer has used Goods for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or to cause annoyance, inconvenience or anxiety.
The Company reserve the right to refuse service, terminate accounts or remove or edit content if the Customer is found to be in breach of applicable laws, the terms and conditions and other policies on this website or any other applicable terms and conditions, guidelines or policies.

Extent of Liability

Without prejudice to the generality of the foregoing provisions the Seller shall not in any event be liable to the Buyer in contract or tort or otherwise for any indirect or consequential loss or damage whenever or howsoever arising.
The Company accepts no responsibility for any injury arising from the use of any supplied products, especially arising from faulty or defective goods, or for any improper or inappropriate use of any product, or from allergies or adverse reactions.
The Company shall have no liability to the Customer for any loss or damage of any nature arising from any breach of any express or implied warranty or condition of the Contract or any negligence, breach of statutory or other duty on the part of the Company or in any way of or in connection with the performance of or failure to perform the Contract except for death or personal injury resulting from the Company’s negligence, and expressly stated in these conditions.
If the Customer establishes that any Goods have not been delivered, have been delivered damaged, are not of the correct quantity or do not comply with their description the Company shall, at its option:

• replace with similar Goods any Goods which are missing, lost or damaged or do not comply with their description; or
• accept the return of the goods and credit the Buyer with the price thereof; or
• make the Buyer an allowance being the difference between the value of the Goods at the time of the complaint by the Buyer and the invoice price.

If the Customer establishes that any Goods are defective the Customer must return those Goods forthwith, at their own cost, to the Company which will be repaired or replaced at the Company’s discretion and according to manufacturer’s warranty. If the Goods cannot be replaced or repaired within 3 months of the Company’s receipt thereof the Company may credit the Customer in part or in full at its own discretion.
If the Customer returns to the Company any Goods for repair and some are found to be fault-free then the Company may, at its own discretion, charge the Customer for its reasonable handling costs.
The delivery of any repaired or replacement Goods shall be to the Customer’s premises or other delivery point specified for the original Goods.

Where the Company is liable in accordance with this condition in respect of only some or part of the Goods the Contract shall remain in full force and effect in respect of the other or other parts of the Goods and no set-off or other claim shall be made by the Customer against or in respect of such other or other parts of the Goods.
No claim against the Company shall be entertained for any defect arising from any design or specification provided or made by the Customer or if any adjustment, alteration or other work has been done to the Goods by any person except the Company.
In no circumstances shall the liability of the Company to the Customer under this condition exceed the invoice value of the Goods.
The Company shall not be bound by any warranty or representation given by or made on its behalf unless specifically stated in writing and expressly signed stating it is to be incorporated in these Terms and Conditions.
The Company will accept NO responsibility or liability where the Customer has used Goods for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or to cause annoyance, inconvenience or anxiety.

Confidentiality

The Customer shall not at any time whether before or after the termination of this Contract divulge or use any unpublished technical information deriving from the Company or any other confidential information in relation to the Company’s affairs or business method of carrying on business.

Force Majeure

The Company shall not be liable for any act or omission arising which shall render performance of the Contract impossible or shall in any way have the effect of frustrating the common cause where such act or omission is beyond the control of either the Company or the Customer or was not reasonably foreseeable by them. Such acts or omissions shall have the effect of automatically terminating the contract.

Law and Jurisdiction

These Terms and Conditions shall in all respects be construed and interpreted in accordance with the Law of Contract in England and Wales. Where the Company and the Customer have contracted to perform in England and Wales or Scotland the competent Court of Jurisdiction shall be the High Court of England and Wales. Nothing in these Terms and Conditions affects your Statutory Rights, errors and omissions excepted.