COOL Science: Delivery
We use Royal Mail for all of our delivery requirements.
Postage costs are determined by weight and value and include VAT in the UK
Free delivery in the UK on orders over £40
For UK orders we use the Signed-For and Special Delivery services.
For International orders we use one of the approriate Royal Mail trackable services.
As such, please be aware that a delivery may require a signature.
Border Controls and Customs
Items delivered outside of the UK may be subject to opening and inspection by Customs authorities;
they may also incur import duties and taxes, which are levied once the package reaches the specified destination.
Please note that the recipient is responsible for paying any additional charges for customs clearance. This is especially important if sending items to another person - they will be responsible for paying all customs/border costs.
Additionally, you will also be considered the importer of record and are solely responsible for complying with all laws and regulations of the country in which you are receiving the products. Please DO NOT ask us to falsify Customs declaration forms (by putting less value on for instance) as we will not do so!
Delivery Times and Issues
We have absolutely no control over any country’s customs/border controls or postal system or how long it may be in their system.
Customs are perfectly within their rights to open any packages and inspect them and we have no control over this. We also would like to point out that you as the recipient are responsible for any additional import duties/taxes on the items. Some country’s border control/customs can take up to 45 days to clear items.
We advise that you as the recipient should also check to see if there are any issues with your country’s postal system that may cause additional delays (such as industrial action or adverse transport/weather conditions). Also, please bear in mind that at busy times it can take even longer for post to arrive for example around Christmas and other holiday periods.
For more information on delivery, returns and refunds please see the relevant section on our Terms and Conditions page.
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